Arnab Sen

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Arnab Sen is an AI automation strategist, operations leader, and digital transformation expert with over 12 years of experience in BPO service delivery, enterprise automation, workforce optimization, and AI-driven process transformation. He is currently associated with Indivillage Tech Solutions LLP, where he leads multiple large-scale automation, analytics, and operational excellence initiatives.

Early Life

Arnab Sen was born in India and developed an interest in business management, operations strategies and technology-driven workflow systems early in his career. His foundation in operations and leadership helped shape his future in the outsourcing and BPO domain.

Education

  • Bachelor of Business Administration (BBA) – Glocal University, Delhi
  • Diploma Engineering (Electrical & Electronics) – ICSE Board
  • Executive Diploma in Operations Management – MTF Institute Of Management
  • Lean Six Sigma Black Belt – Six Sigma Academy Amsterdam
  • Lean Six Sigma Yellow Belt – Six Sigma Academy Amsterdam
  • Project Management – CareerNinja Digital Institute
  • Scrum Master Assessment – CareerNinja Digital Institute
  • Atlassian Agile Project Management Professional – Atlassian
  • Customer Service & Troubleshooting – NASBA
  • Generative AI with Microsoft 365 Copilot – Microsoft

Career

Arnab Sen has worked across multiple leadership roles, driving global operations, automation projects, client success and revenue growth.

Senior Operations Manager – Indivillage Tech Solutions (Machani Group), Bangalore (May 2024 – Present)

  • Leading global operations, workflow optimization and client delivery for AI model training, data proofing & computer vision projects
  • Handling clients including Doordash, Overstory, Alegion, Amazon, Farmwise, Taranis and others
  • Managed cross-functional teams (500+) with focus on productivity, quality, and strategy execution
  • Implemented AI-driven automation to reduce manual processes and enhance delivery outcomes
  • Built expansion strategies, RFP responses, business proposals and client revenue models

Operations Manager – ExpertCallers (Flatworld Solutions), Bangalore (May 2023 – May 2024)

  • Managed international processes for US, UK, Canada operations across voice, email & outbound support
  • Led client relationships for Capgemini America, Global Brands Magazine, Spectrum US and more
  • Oversaw project lifecycle, performance KPIs, business growth and quality assurance

Operations Manager – G7 Teleservices Pvt. Ltd., Bangalore (Jan 2021 – May 2023)

  • Led multi-site contact center operations, KPI delivery and client engagement
  • Managed operational performance, budget planning, and workforce optimization
  • Ensured compliance, training, and business continuity readiness

Assistant Operations Manager – G7 CR Technologies India Pvt. Ltd. (2019 – 2020)

  • Monitored productivity, conducted performance audits, prepared budgets and optimized delivery systems
  • Improved center performance through workflow simplification and automation

Assistant Operations Manager – Transact Global BPO Services (2018 – 2019)

  • Developed policies, internal systems and strategy plans for operational excellence
  • Handled auditing, reporting, client communication and project documentation

Team Leader – Transact Global BPO (2016 – 2018)

  • Monitored team KPIs, delivered client reporting and performance improvements

Floor Supervisor – Transact Global BPO (2015 – 2016)

  • Assisted with escalation management, quality checks and performance enhancement

Customer Support Executive – Transact Global BPO (2014 – 2015)

  • Customer support, inbound processes, email handling and sales campaigns

Achievements

  • 12+ years of operations leadership experience
  • Led teams of 500+ members globally
  • Delivered 100+ international projects successfully
  • Specialized in AI-driven business transformation
  • Recognized for zero-escalation client delivery performance
  • Strong experience across e-commerce, technology, healthcare and data operations

Expertise

  • AI & Automation Integration for large-scale operations
  • Global Client & Project Management (US, UK, Canada, Israel)
  • Process Optimization using Lean Six Sigma practices
  • KPI Analytics, dashboarding, forecasting & reporting
  • CRM systems, dialers & workflow architecture (Ameyo, ViciDial, RingCentral)
  • Business expansion strategy & client retention

Key Projects & Impact

  • Enterprise automation for large BPO operations (Over 1500 Resources)
  • AI-driven image processing at scale
  • Workforce capacity planning automation tools
  • Roster automation systems
  • ATS-resume automation platforms
  • Browser-based scheduling & workforce optimization tools

Public Presence and Thought Leadership

Arnab Sen actively shares insights on AI automation, workforce optimization, and digital operations through professional platforms. He contributes to discussions on enterprise AI adoption, automation strategy, and BPO transformation through online articles, professional networking platforms, and business communities.

Personal Life

Arnab Sen resides in Bangalore, India. He is passionate about website design, CRM architecture, motivational content and technology-driven productivity improvement.

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External Links

References

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