Arnab Sen

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Arnab Sen is a Business Operations Expert and Senior Operations Manager based in Bangalore. He has over 12 years of experience in global service delivery, AI-led process automation, BPO operations management, and large-scale team leadership for clients across the US, UK, Canada and APAC regions. He is Lean Six Sigma Black Belt certified and recognized for AI-enabled workflow transformation, KPI optimization, and multi-channel service delivery.

Early Life

Arnab Sen was born in India and developed an interest in business management, operations strategies and technology-driven workflow systems early in his career. His foundation in operations and leadership helped shape his future in the outsourcing and BPO domain.

Education

  • Bachelor of Business Administration (BBA) – Glocal University, Delhi
  • Diploma Engineering (Electrical & Electronics) – ICSE Board
  • Executive Diploma in Operations Management – MTF Institute Of Management
  • Lean Six Sigma Black Belt – Six Sigma Academy Amsterdam
  • Lean Six Sigma Yellow Belt – Six Sigma Academy Amsterdam
  • Project Management – CareerNinja Digital Institute
  • Scrum Master Assessment – CareerNinja Digital Institute
  • Atlassian Agile Project Management Professional – Atlassian
  • Customer Service & Troubleshooting – NASBA
  • Generative AI with Microsoft 365 Copilot – Microsoft

Career

Arnab Sen has worked across multiple leadership roles, driving global operations, automation projects, client success and revenue growth.

Senior Operations Manager – Indivillage Tech Solutions (Machani Group), Bangalore (May 2024 – Present)

  • Leading global operations, workflow optimization and client delivery for AI model training, data proofing & computer vision projects
  • Handling clients including Doordash, Overstory, Alegion, Amazon, Farmwise, Taranis and others
  • Managed cross-functional teams (500+) with focus on productivity, quality, and strategy execution
  • Implemented AI-driven automation to reduce manual processes and enhance delivery outcomes
  • Built expansion strategies, RFP responses, business proposals and client revenue models

Operations Manager – ExpertCallers (Flatworld Solutions), Bangalore (May 2023 – May 2024)

  • Managed international processes for US, UK, Canada operations across voice, email & outbound support
  • Led client relationships for Capgemini America, Global Brands Magazine, Spectrum US and more
  • Oversaw project lifecycle, performance KPIs, business growth and quality assurance

Operations Manager – G7 Teleservices Pvt. Ltd., Bangalore (Jan 2021 – May 2023)

  • Led multi-site contact center operations, KPI delivery and client engagement
  • Managed operational performance, budget planning, and workforce optimization
  • Ensured compliance, training, and business continuity readiness

Assistant Operations Manager – G7 CR Technologies India Pvt. Ltd. (2019 – 2020)

  • Monitored productivity, conducted performance audits, prepared budgets and optimized delivery systems
  • Improved center performance through workflow simplification and automation

Assistant Operations Manager – Transact Global BPO Services (2018 – 2019)

  • Developed policies, internal systems and strategy plans for operational excellence
  • Handled auditing, reporting, client communication and project documentation

Team Leader – Transact Global BPO (2016 – 2018)

  • Monitored team KPIs, delivered client reporting and performance improvements

Floor Supervisor – Transact Global BPO (2015 – 2016)

  • Assisted with escalation management, quality checks and performance enhancement

Customer Support Executive – Transact Global BPO (2014 – 2015)

  • Customer support, inbound processes, email handling and sales campaigns

Achievements

  • 12+ years of operations leadership experience
  • Led teams of 500+ members globally
  • Delivered 100+ international projects successfully
  • Specialized in AI-driven business transformation
  • Recognized for zero-escalation client delivery performance
  • Strong experience across e-commerce, technology, healthcare and data operations

Expertise

  • AI & Automation Integration for large-scale operations
  • Global Client & Project Management (US, UK, Canada, Israel)
  • Process Optimization using Lean Six Sigma practices
  • KPI Analytics, dashboarding, forecasting & reporting
  • CRM systems, dialers & workflow architecture (Ameyo, ViciDial, RingCentral)
  • Business expansion strategy & client retention

Personal Life

Arnab Sen resides in Bangalore, India. He is passionate about website design, CRM architecture, motivational content and technology-driven productivity improvement.

External Links

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