Sharon Carmel Fernandes
Sharon Carmel Fernandes is an Indian founder of She's India, a hospitality connoisseur with dedicated customer interpersonal skills, and general manager based in Hyderabad, India. Sharon Carmel Fernandes has made significant contributions through her leadership roles in She's India and Shourya Convention Centre TGSP.
Early Life
Sharon Carmel Fernandes was born on 29 August in Hyderabad.
Education
She completed her Bachelor of Commerce (BCom) degree and further enhanced her education at the Indian School of Business (ISB).
She is also an Executive Alumna of ISB.
Career
Sharon Carmel Fernandes is the founder of She's India and serves as the General Manager at Shourya Convention Centre TGSP. Her career spans various roles demonstrating her leadership and management skills.
She is recognized as a hospitality connoisseur with dedicated customer interpersonal skills, known for building strong client relationships and delivering exceptional service standards.
Sharon Fernandes is a Master Corporate Trainer, Hospitality Expert, and Behavioural Coach with over a decade of experience across hospitality, FMCG, and corporate training sectors in India and internationally. She is currently based in Hyderabad, India.
She has worked with reputed organizations including:
- Taj Group of Hotels
- Al Futtaim
- Skill Pro
- Trance Hospitality
- PMJ Jewellers
Her professional journey reflects excellence in operations, customer experience, and talent development. She is known for streamlining processes, enhancing service standards, and empowering professionals through training and coaching programs.
Professional Journey and Impact
Sharon Fernandes has over a decade of experience in the hospitality industry, with international and global exposure in the hospitality arena. She developed strong expertise in service excellence, leadership, and human connection.
During her tenure with the Taj Group, she was recognized for her outstanding performance and contributions, including receiving the prestigious Taj Award for Business Excellence (TABE) and the Ms. Hospitality Award.
She played a significant role in high-profile hospitality projects, including the opening of the iconic Falaknuma Palace under the Taj Group. Her ability to lead teams, enhance customer experience, and maintain global service standards earned her recognition across the industry.
Corporate Training and Leadership
Transitioning from hospitality to professional development, Sharon Fernandes established herself as a Master Corporate Trainer and Behavioural Coach. As an Executive Alumna of the Indian School of Business (ISB), she specializes in:
- Communication and interpersonal skills
- Leadership and executive development
- Business etiquette and professional grooming
- Customer service excellence
- Team building and organizational development
Through her training programs, she has trained and mentored thousands of professionals, helping them evolve into confident leaders and effective communicators.
Entrepreneurship
Sharon Fernandes is the founder of 'She Is India', a platform dedicated to empowering women through opportunities, mentorship, and personal development.
She aims to create a platform for women to live and love themselves first, encouraging confidence, independence, and self-worth.
Core Expertise
- Business Etiquette & Soft Skills Development
- Leadership Training & Executive Coaching
- SOP Development & Process Optimization
- Brand Standardization & Quality Assurance
- Customer Service Excellence & Complaint Management
- Train the Trainer Programs
- Behavioural Analysis & Coaching
- Employee Development & Team Motivation
- Youth Empowerment & Career Guidance
Achievements
- TABE Award – Taj Business Excellence for Streamlining Processes
- Ms. Hospitality Award – Administrative Staff College of India
- Winner – All India Association of Catering Professionals (NS Hospitality Award)
- Certified – Chakses McPherson Hospitality Course
- Title Holder – Ms. India Dubai 2000
- Winner – Indie Royal Ms. Classic India 2021
- Crowned – Ms. India International 2025
- Ms India Classic International Winner 2025
- Winner – Indie Royal Queen Pageant Thailand (Ms. International Classic 2025)
- May Queen Dubai
- South India Women Achievers Award 2025 – Changemaker Category
- Indian Achievers Award 2025 – Iconic Woman Achiever
Social Work and Community Engagement
Sharon Fernandes actively contributes to:
- Orphanages and child welfare initiatives
- Old age homes and senior citizen support
- Women empowerment and livelihood programs
Training Philosophy
Sharon believes in transformative learning where personal insight meets professional growth.
Vision & Impact
Sharon aims to inspire confidence, drive excellence, and build leadership across individuals and organizations.
Personal Interests and Lifestyle
Sharon Fernandes is passionate about travel, fitness, and personal development. She is also an animal lover.
Pageantry and Recognition
- Indie Royal Ms. Classic India 2021
- Ms. International Classic 2025
- May Queen Dubai
Personal Strength and Philosophy
Sharon Fernandes is known for her resilience and strength in overcoming personal challenges and believes in living life with passion and authenticity.