Draft:Punit Makharia
Punit Agarwal is an Indian Automobile Engineer and Group General Manager – Service based in Ahmedabad, Gujarat, India. He has over 16 years of experience in managing multi-location automotive workshop operations across brands such as Hyundai, Maruti Suzuki, Skoda, Nissan, and Mahindra. He is recognized for his expertise in service operations, profitability management, and customer satisfaction enhancement.
Early Life
Punit Agarwal was born on 06 November 1988 in Ahmedabad, Gujarat, India. He developed a strong interest in automobiles and engineering during his early years.
Education
- Diploma in Automotive Engineering – MS Patel, Vadodara (2006 – 2009)
- AutoCAD and Pro Engineer (CAD/CAM/CAE) – Paras Academic Design Course, Ahmedabad (2007)
Career
Punit Agarwal began his career in 2010 and has progressed into senior leadership roles through consistent performance and operational excellence.
He is currently serving as Group General Manager – Service at Concept Hyundai India Pvt. Ltd. (Concept Group), Ahmedabad since August 2023. He manages multiple service and body shop workshops, oversees KPI performance, and leads customer satisfaction and retention strategies.
Previously, he worked at Shavlik Hyundai Pvt. Ltd. (I.B Group) from January 2021 to July 2023 as Group General Manager – Service.
From September 2019 to December 2021, he served at Pegasus Maruti Suzuki Pvt. Ltd., Ahmedabad.
Between March 2018 and August 2019, he worked at Mithila Hyundai Cars Pvt. Ltd., Mumbai as Group General Manager – Sales and Service.
He also served as General Manager – Service at Rajarshi Nissan Pvt. Ltd. from August 2014 to February 2018.
Earlier roles include:
- Customer Care Manager – Skoda Torque Automotive Pvt. Ltd. (2013–2014)
- Relationship Manager – Service – Punjab Mahindra Pvt. Ltd. (2010–2013)
Achievements
- VW Group Certified – Senior Service Advisor (Skoda)
- Mahindra R&D Plant Training – Chakan and Igatpuri
- Business Head Recognition – Maruti Suzuki India Limited
- Featured on ABP News – Interview on CNG safety awareness
Core Competencies
- Multi-location workshop operations
- Profit and loss management
- KPI monitoring and performance tracking
- Customer satisfaction and retention strategies
- Service marketing and fleet business development
- Manpower planning and appraisal systems
- Complaint resolution and process improvement
- Spare parts and inventory coordination
- SOP implementation and compliance
- Safety and quality standards monitoring
Personal Life
Punit Agarwal resides in Ahmedabad, Gujarat, India. He is fluent in English, Hindi, Gujarati, and Marwari.