Draft:Punit Makharia
Punit Makharia, also known as Punit Agarwal, is an Indian Automobile Engineer and Group General Manager – Service based in Ahmedabad, Gujarat, India. He has over 16 years of experience in managing multi-location automotive workshop operations across brands such as Hyundai, Maruti Suzuki, Skoda, Nissan, and Mahindra. He is recognized for his expertise in service operations, profitability management, and customer satisfaction enhancement.
Early Life
Punit Makharia was born on 06 November 1988 in Ahmedabad, Gujarat, India. He developed a strong interest in automobiles and engineering during his early years.
Education
- Diploma in Automotive Engineering – MS Patel, Vadodara (2006 – 2009)
- AutoCAD and Pro Engineer (CAD/CAM/CAE) – Paras Academic Design Course, Ahmedabad (2007)
Career
Punit Makharia began his career in 2010 and has progressed into senior leadership roles through consistent performance and operational excellence.
He is currently serving as Group General Manager – Service at Concept Hyundai India Pvt. Ltd. (Concept Group), Ahmedabad since August 2023. He manages multiple service and body shop workshops, oversees KPI performance, and leads customer satisfaction and retention strategies. He is responsible for manpower planning, operational control, and reporting performance metrics to senior leadership.
Previously, he worked at Shavlik Hyundai Pvt. Ltd. (I.B Group) from January 2021 to July 2023 as Group General Manager – Service, handling multi-location operations across Gujarat and improving service efficiency and profitability.
From September 2019 to December 2021, he served at Pegasus Maruti Suzuki Pvt. Ltd., Ahmedabad, managing ARENA and NEXA workshops and enhancing coordination between service and spare parts departments.
Between March 2018 and August 2019, he worked at Mithila Hyundai Cars Pvt. Ltd., Mumbai as Group General Manager – Sales and Service, managing complete branch operations.
He also served as General Manager – Service at Rajarshi Nissan Pvt. Ltd. from August 2014 to February 2018, where he improved customer satisfaction scores and achieved consistent service revenue targets.
Earlier roles include Customer Care Manager at Skoda Torque Automotive Pvt. Ltd. (2013–2014) and Relationship Manager – Service at Punjab Mahindra Pvt. Ltd. (2010–2013), where he handled premium vehicle service operations and received specialized R&D training.
Achievements
- MSPIN Certified – Maruti Suzuki Workshop Operations
- VW Group Certified – Senior Service Advisor (Skoda)
- Mahindra R&D Plant Training – Chakan and Igatpuri
- Business Head Recognition – Maruti Suzuki India Limited
- Featured on ABP News – Delivered a live interview on CNG safety awareness, sharing expert insights on vehicle safety and preventive measures
Core Competencies
- Multi-location workshop operations
- Profit and loss management
- KPI monitoring and performance tracking
- Customer satisfaction and retention strategies
- Service marketing and fleet business development
- Manpower planning and appraisal systems
- Complaint resolution and process improvement
- Spare parts and inventory coordination
- SOP implementation and compliance
- Safety and quality standards monitoring
Personal Life
Punit Makharia resides in Ahmedabad, Gujarat, India. He is fluent in English, Hindi, Gujarati, and Marwari.