Arnab Sen - Revision history

Vinitha: Vinitha moved page Draft:Arnab Sen to Arnab Sen

2025-12-09T12:28:32Z

Vinitha moved page Draft:Arnab Sen to Arnab Sen

← Older revision	Revision as of 12:28, 9 December 2025
(No difference)

Vinitha at 12:28, 9 December 2025

2025-12-09T12:28:26Z

← Older revision		Revision as of 12:28, 9 December 2025
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	\| title=Arnab Sen – Senior Operations Manager		\| title=Arnab Sen – Senior Operations Manager
	\| title_mode=append		\| title_mode=append
	\| keywords=Arnab Sen, Who is Arnab Sen, Arnab Sen Wiki, Arnab Sen Biography, Arnab Sen Contact, ~~Operations Manager~~, AI ~~Automation~~, ~~BPO Leader~~		\| keywords=Arnab Sen, Who is Arnab Sen, Arnab Sen Wiki, Arnab Sen Biography, Arnab Sen Contact, What does Arnab Sen do?, Arnab Sen AI automation expert, Arnab Sen Bangalore, operations leader
			* Arnab Sen Operations Expert
	\| description=Arnab Sen is a Senior Operations Manager based in Bangalore, known for AI-led automation, global operations leadership, and process optimization with 12+ years of experience.		\| description=Arnab Sen is a Senior Operations Manager based in Bangalore, known for AI-led automation, global operations leadership, and process optimization with 12+ years of experience.
	\| image=Arnab Sen.jpeg		\| image=Arnab Sen.jpeg

Vinitha at 12:23, 9 December 2025

2025-12-09T12:23:44Z

← Older revision		Revision as of 12:23, 9 December 2025
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	\| yearsactive=2014–present		\| yearsactive=2014–present
	\| knownfor=AI Automation Integration, Global Service Delivery, Business Operations Leadership, Business Automation & Optimization		\| knownfor=AI Automation Integration, Global Service Delivery, Business Operations Leadership, Business Automation & Optimization
	\| email=[mailto:hello@thearnabsen.com ~~Email~~ hello@thearnabsen.com]		\| email=[mailto:hello@thearnabsen.com hello@thearnabsen.com]
	\| website=https://thearnabsen.com		\| website=https://thearnabsen.com
	\| currentcity=Bangalore, India		\| currentcity=Bangalore, India

Vinitha at 12:23, 9 December 2025

2025-12-09T12:23:15Z

← Older revision		Revision as of 12:23, 9 December 2025
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	\| occupation=Senior Operations Manager, Business Operations Leader		\| occupation=Senior Operations Manager, Business Operations Leader
	\| yearsactive=2014–present		\| yearsactive=2014–present
	\| knownfor=AI ~~automation integration~~, ~~global service delivery~~, ~~business operations leadership~~		\| knownfor=AI Automation Integration, Global Service Delivery, Business Operations Leadership, Business Automation & Optimization
	\| email=hello@thearnabsen.com		\| email=[mailto:hello@thearnabsen.com Email hello@thearnabsen.com]
	~~\| phone=+91 8553482568~~
	\| website=https://thearnabsen.com		\| website=https://thearnabsen.com
	\| currentcity=Bangalore, India		\| currentcity=Bangalore, India
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	\| linkedin=https://linkedin.com/in/ruparnab		\| linkedin=https://linkedin.com/in/ruparnab
	}}		}}
	Arnab Sen is ~~a Business Operations Expert~~ and ~~Senior Operations Manager based in Bangalore. He has~~ over 12 years of experience in ~~global~~ service delivery, ~~AI-led process~~ automation, ~~BPO operations management~~, and ~~large~~-~~scale team leadership for clients across the US, UK, Canada and APAC regions~~. He is ~~Lean Six Sigma Black Belt certified and recognized for AI~~-~~enabled workflow transformation~~, ~~KPI optimization~~, and ~~multi-channel service delivery~~.		Arnab Sen is an AI automation strategist, operations leader, and digital transformation expert with over 12 years of experience in BPO service delivery, enterprise automation, workforce optimization, and AI-driven process transformation. He is currently associated with Indivillage Tech Solutions LLP, where he leads multiple large-scale automation, analytics, and operational excellence initiatives.

	==Early Life==		==Early Life==
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	* CRM systems, dialers & workflow architecture (Ameyo, ViciDial, RingCentral)		* CRM systems, dialers & workflow architecture (Ameyo, ViciDial, RingCentral)
	* Business expansion strategy & client retention		* Business expansion strategy & client retention

			==Key Projects & Impact==
			* Enterprise automation for large BPO operations (Over 1500 Resources)
			* AI-driven image processing at scale
			* Workforce capacity planning automation tools
			* Roster automation systems
			* ATS-resume automation platforms
			* Browser-based scheduling & workforce optimization tools

			==Public Presence and Thought Leadership==
			Arnab Sen actively shares insights on AI automation, workforce optimization, and digital operations through professional platforms. He contributes to discussions on enterprise AI adoption, automation strategy, and BPO transformation through online articles, professional networking platforms, and business communities.

	==Personal Life==		==Personal Life==
	Arnab Sen resides in Bangalore, India. He is passionate about website design, CRM architecture, motivational content and technology-driven productivity improvement.		Arnab Sen resides in Bangalore, India. He is passionate about website design, CRM architecture, motivational content and technology-driven productivity improvement.

			==Frequently Searched Queries==
			* Who is Arnab Sen?
			* What does Arnab Sen do?
			* Arnab Sen AI automation expert
			* Arnab Sen Bangalore operations leader
			* Arnab Sen Operations Expert

	==External Links==		==External Links==
	* https://thearnabsen.com Official Website		* https://thearnabsen.com Official Website
	* https://linkedin.com/in/ruparnab LinkedIn – Arnab Sen		* https://linkedin.com/in/ruparnab LinkedIn – Arnab Sen
	* [mailto:hello@thearnabsen.com ~~Email~~ hello@thearnabsen.com]		* [mailto:hello@thearnabsen.com hello@thearnabsen.com]

			==References==
			* [https://thearnabsen.com/setup-agentic-ai-bpo-voice-projects/ Agentic AI BPO Voice Project Setup Guide]
			* [https://thearnabsen.com/business-usage-of-google-gemini-nano-banana/ Business Usage of Google Gemini Nano Banana]
			* [https://thearnabsen.com/intelligent-document-processing-idp-revolution-2025/ Intelligent Document Processing (IDP) Revolution 2025]
			* [https://thearnabsen.com/business-automation-faq-small-business/ Business Automation FAQ for Small Businesses]

Vinitha at 12:14, 9 December 2025

2025-12-09T12:14:20Z

← Older revision		Revision as of 12:14, 9 December 2025
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	}}		}}
	{{infow		{{infow
	\| title=Arnab Sen		\| title=Arnab Sen [[file:verified.png]]
	\| image=Arnab Sen.jpeg		\| image=Arnab Sen.jpeg
	\| image_size=250px		\| image_size=250px
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	\| yearsactive=2014–present		\| yearsactive=2014–present
	\| knownfor=AI automation integration, global service delivery, business operations leadership		\| knownfor=AI automation integration, global service delivery, business operations leadership
	\| email=~~rup.arnab~~@~~gmail~~.com		\| email=hello@thearnabsen.com
	\| phone=+91 8553482568		\| phone=+91 8553482568
	\| website=https://thearnabsen.com		\| website=https://thearnabsen.com
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	\| linkedin=https://linkedin.com/in/ruparnab		\| linkedin=https://linkedin.com/in/ruparnab
	}}		}}
	Arnab Sen is ~~an Indian business operations leader~~ and Senior Operations Manager based in Bangalore. He has over 12 years of experience in global service delivery, AI-led process automation, BPO operations management, and large-scale team leadership for clients across the US, UK, Canada and APAC regions. He is Lean Six Sigma Black Belt certified and recognized for AI-enabled workflow transformation, KPI optimization, and multi-channel service delivery.		Arnab Sen is a Business Operations Expert and Senior Operations Manager based in Bangalore. He has over 12 years of experience in global service delivery, AI-led process automation, BPO operations management, and large-scale team leadership for clients across the US, UK, Canada and APAC regions. He is Lean Six Sigma Black Belt certified and recognized for AI-enabled workflow transformation, KPI optimization, and multi-channel service delivery.

	==Early Life==		==Early Life==
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	* CRM systems, dialers & workflow architecture (Ameyo, ViciDial, RingCentral)		* CRM systems, dialers & workflow architecture (Ameyo, ViciDial, RingCentral)
	* Business expansion strategy & client retention		* Business expansion strategy & client retention

	~~==Philanthropy==~~
	~~Information can be added if provided.~~

	==Personal Life==		==Personal Life==
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	* https://thearnabsen.com Official Website		* https://thearnabsen.com Official Website
	* https://linkedin.com/in/ruparnab LinkedIn – Arnab Sen		* https://linkedin.com/in/ruparnab LinkedIn – Arnab Sen
			* [mailto:hello@thearnabsen.com Email hello@thearnabsen.com]

Vinitha: Created page with "{{#seo: | title=Arnab Sen – Senior Operations Manager | title_mode=append | keywords=Arnab Sen, Who is Arnab Sen, Arnab Sen Wiki, Arnab Sen Biography, Arnab Sen Contact, Operations Manager, AI Automation, BPO Leader | description=Arnab Sen is a Senior Operations Manager based in Bangalore, known for AI-led automation, global operations leadership, and process optimization with 12+ years of experience. | image=Arnab Sen.jpeg | image_alt=Arnab Sen profile image }} {{info..."

2025-12-09T11:27:39Z

Created page with "{{#seo: | title=Arnab Sen – Senior Operations Manager | title_mode=append | keywords=Arnab Sen, Who is Arnab Sen, Arnab Sen Wiki, Arnab Sen Biography, Arnab Sen Contact, Operations Manager, AI Automation, BPO Leader | description=Arnab Sen is a Senior Operations Manager based in Bangalore, known for AI-led automation, global operations leadership, and process optimization with 12+ years of experience. | image=Arnab Sen.jpeg | image_alt=Arnab Sen profile image }} {{info..."

New page

{{#seo:
| title=Arnab Sen – Senior Operations Manager
| title_mode=append
| keywords=Arnab Sen, Who is Arnab Sen, Arnab Sen Wiki, Arnab Sen Biography, Arnab Sen Contact, Operations Manager, AI Automation, BPO Leader
| description=Arnab Sen is a Senior Operations Manager based in Bangalore, known for AI-led automation, global operations leadership, and process optimization with 12+ years of experience.
| image=Arnab Sen.jpeg
| image_alt=Arnab Sen profile image
}}
{{infow
| title=Arnab Sen
| image=Arnab Sen.jpeg
| image_size=250px
| nationality=Indian
| occupation=Senior Operations Manager, Business Operations Leader
| yearsactive=2014–present
| knownfor=AI automation integration, global service delivery, business operations leadership
| email=rup.arnab@gmail.com
| phone=+91 8553482568
| website=https://thearnabsen.com
| currentcity=Bangalore, India
| certifications=Lean Six Sigma Black Belt, Project Management, Agile & Scrum
| industry=BPO, KPO, AI Operations, Service Delivery
| linkedin=https://linkedin.com/in/ruparnab
}}
Arnab Sen is an Indian business operations leader and Senior Operations Manager based in Bangalore. He has over 12 years of experience in global service delivery, AI-led process automation, BPO operations management, and large-scale team leadership for clients across the US, UK, Canada and APAC regions. He is Lean Six Sigma Black Belt certified and recognized for AI-enabled workflow transformation, KPI optimization, and multi-channel service delivery.

==Early Life==
Arnab Sen was born in India and developed an interest in business management, operations strategies and technology-driven workflow systems early in his career. His foundation in operations and leadership helped shape his future in the outsourcing and BPO domain.

==Education==
* Bachelor of Business Administration (BBA) – Glocal University, Delhi
* Diploma Engineering (Electrical & Electronics) – ICSE Board
* Executive Diploma in Operations Management – MTF Institute Of Management
* Lean Six Sigma Black Belt – Six Sigma Academy Amsterdam
* Lean Six Sigma Yellow Belt – Six Sigma Academy Amsterdam
* Project Management – CareerNinja Digital Institute
* Scrum Master Assessment – CareerNinja Digital Institute
* Atlassian Agile Project Management Professional – Atlassian
* Customer Service & Troubleshooting – NASBA
* Generative AI with Microsoft 365 Copilot – Microsoft

==Career==
Arnab Sen has worked across multiple leadership roles, driving global operations, automation projects, client success and revenue growth.

===Senior Operations Manager – Indivillage Tech Solutions (Machani Group), Bangalore (May 2024 – Present)===
* Leading global operations, workflow optimization and client delivery for AI model training, data proofing & computer vision projects
* Handling clients including Doordash, Overstory, Alegion, Amazon, Farmwise, Taranis and others
* Managed cross-functional teams (500+) with focus on productivity, quality, and strategy execution
* Implemented AI-driven automation to reduce manual processes and enhance delivery outcomes
* Built expansion strategies, RFP responses, business proposals and client revenue models

===Operations Manager – ExpertCallers (Flatworld Solutions), Bangalore (May 2023 – May 2024)===
* Managed international processes for US, UK, Canada operations across voice, email & outbound support
* Led client relationships for Capgemini America, Global Brands Magazine, Spectrum US and more
* Oversaw project lifecycle, performance KPIs, business growth and quality assurance

===Operations Manager – G7 Teleservices Pvt. Ltd., Bangalore (Jan 2021 – May 2023)===
* Led multi-site contact center operations, KPI delivery and client engagement
* Managed operational performance, budget planning, and workforce optimization
* Ensured compliance, training, and business continuity readiness

===Assistant Operations Manager – G7 CR Technologies India Pvt. Ltd. (2019 – 2020)===
* Monitored productivity, conducted performance audits, prepared budgets and optimized delivery systems
* Improved center performance through workflow simplification and automation

===Assistant Operations Manager – Transact Global BPO Services (2018 – 2019)===
* Developed policies, internal systems and strategy plans for operational excellence
* Handled auditing, reporting, client communication and project documentation

===Team Leader – Transact Global BPO (2016 – 2018)===
* Monitored team KPIs, delivered client reporting and performance improvements

===Floor Supervisor – Transact Global BPO (2015 – 2016)===
* Assisted with escalation management, quality checks and performance enhancement

===Customer Support Executive – Transact Global BPO (2014 – 2015)===
* Customer support, inbound processes, email handling and sales campaigns

==Achievements==
* 12+ years of operations leadership experience
* Led teams of 500+ members globally
* Delivered 100+ international projects successfully
* Specialized in AI-driven business transformation
* Recognized for zero-escalation client delivery performance
* Strong experience across e-commerce, technology, healthcare and data operations

==Expertise==
* AI & Automation Integration for large-scale operations
* Global Client & Project Management (US, UK, Canada, Israel)
* Process Optimization using Lean Six Sigma practices
* KPI Analytics, dashboarding, forecasting & reporting
* CRM systems, dialers & workflow architecture (Ameyo, ViciDial, RingCentral)
* Business expansion strategy & client retention

==Philanthropy==
Information can be added if provided.

==Personal Life==
Arnab Sen resides in Bangalore, India. He is passionate about website design, CRM architecture, motivational content and technology-driven productivity improvement.

==External Links==
* https://thearnabsen.com Official Website
* https://linkedin.com/in/ruparnab LinkedIn – Arnab Sen